MANAGEMENT: FROM OVERSEEING FINANCES TO MAINTAINING STAFF TO CREATING EFFECTIVE RESIDENT COMMUNICATIONS

Once your community has completed the development and initial sales phases, it enters into operations or management. This is when the value of an interdisciplinary team becomes even more apparent. Yet this is also where a project may come up short. For instance, although many communities fill up residences in time for opening, the management team may still be grappling with:

• Budget shortfalls due to poor planning
• Lack of preparation for too-rapid sign-ups or lagging fill-ups
• Delays caused by health departments, zoning commissions and/or licenses that arrive late
• Lack of management systems, documentation, policies & procedures
• Poor or inadequate staffing; high turnover/low morale
• Conflict between marketing promises and financial limitations
• Mismatch between original financial projections and actual bond requirements
• Slow or inadequate responses to changes in regulations, labor market and/or consumer demands
• Absence of quality initiatives or quality assurance programs
• Inadequate/lack of customer service program, satisfaction surveys.

If one or more of these situations sound familiar, then it behooves you to familiarize yourself with The Asbury Group. When you do, you’ll be able to take advantage of the expertise we’ve acquired in the development of several communities throughout the Northeast and Mid-Atlantic region.

How have we done it? With the Asbury approach, which is based largely on integrating disparate functions and cultivating productive relationships, both within and outside the organization. That's why, even if your situation seems overwhelming, you can count on us to zero in on the problem and – more importantly – identify the solution that works best for you and your community.